Sunday, January 14, 2007

Is everything how you would like it?


A blah end to a super food weekend, saved by some great company. We fancied Tex-Mex, which is way too hard to find in London (the excellent El Vergel excepted), so we tried Oscar's in Whiteley's. Tex-Mex should be so easy to do well: all you need is passable ingredients and kitchen constructors who can put things in the right order into pans and onto plates, plus snappy service and plenty of limes for the Coronas. Oscar's got the beers right but more or less everything else was lazy and smacked of a joint going through the motions, with staff rather more or interested in each other than the customers, fajitas that majored on onions to a degree that made you wonder whether they only had a few peppers and mushrooms left in the kitchen, quesadillas so packed with onion they suggested there had been a run on the queso too, and far too many interjections of the 'Is everything how you would like it?' variety which related more to a concern with the 12.5% service charge than genuine interest in customer satisfaction. All this may sound a bit snotty since it was only a Tex-Mex joint, but at £16 a head for one dish, a shared starter (the photo reveals the artful plating of deep-fried jalapenos in the modern style) and one drink each, this was a few quid more expensive than the excellent Angel Mangal. The food was actually fine because Tex-Mex just is tasty and the service was not awful, but it just goes to show how easy it is to get small things wrong in restaurants and to thus leave your customers unimpressed.

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